RAJESH MENON
email: rajmen@hotmail.com

Summary

• 10 + years of extensive experience in the field of Systems / Network Administration.
• Extensive experience with Sun Solaris Administration of servers including V1280, 4800, V880, V480, E10K, E420R, E 450.
• Sun Certified System Administrator.
• Excellent working knowledge of Solaris 7/8/9/10.
• Certified Novell Engineer (CNE) & Administrator (CNA).
• Expertise in enterprise storage including Hitachi 9980, T3, EMC, Storedge 3510, A5200, A3500, D1000, SCSI, RAID and related enterprise class software solutions.
• Extensive experience with Veritas Volume Manager, Veritas Netbackup, Disk Suite, RAID Manager.
• Expertise in setup, configuration and support of varied applications like SAP, Web based applications, Database applications based on Oracle, MySQL.
• Strong Knowledge in PHP, Perl, SQL, Shell scripting and C/C++.
• Extensive support experience on MySQL, mSQL, Apache.
• Strong working knowledge of TCP/IP, NFS, Sendmail, DNS.
• Extensive experience working with application developers and DBAs to install, setup and tune database and web application environments.
• Extensive experience on configuring tape libraries like L700e, L3500 and ATL 7100.
• Strong working knowledge of setting up printers and spooler applications.
• Expertise in Linux Administration including Red Hat Enterprise Linux AS/WS and Red Hat 9/8/7/6.
• Extensive working knowledge on setting up, configuring and tuning Linux Beowulf Cluster.
• Extensive experience in IRIX, Windows 2003/2000/NT/XP, Exchange 2003/2000 and Project 2003/2000 administration.
• Strong working knowledge in IIS and SQL Server administration.
• In-depth knowledge of Fiber Channel Switching on Brocade switches.
• Implemented and maintained radius server for campus wireless network authentication.
• Excellent documentation and problem solving skills.
• Excels both as a team member and as an individual contributor.

Education

• Master of Business Administration (Tepper School of Business, Carnegie Mellon University, Expected Graduation - May 2010).
• Master of Science in Computer Science (Texas A&M University, May 2001).
• Bachelor of Technology in Computer Science (Mangalore University, June 1995).

Professional Certifications

• Cisco Certified Network Associate (CCNA).
• Sun Certified System Administrator.
• Certified Novell Engineer (CNE).
• Certified Novell Administrator (CNA).

Skills

Professional Experience

1. Cisco Systems, Inc.  [September 2005 - Present]

Position: Systems Administrator

Environment / Technologies: Catalyst Switches, Routers, Terminal Servers, Sun Enterprise servers, Veritas netbackup.

Responsibilities:

• Work as a part of the Routing and Service Provider Technology Group’s (RSPTG) Central Engineering group to support all the routing technology labs in San Jose and Ottawa, Canada.
• Assist lab users resolve issues relating to NIS and NIS+ on Linux and Solaris machines.
• Support all lab infrastructure servers running Solaris and Linux to host applications like TFTP.
• Troubleshoot various issues with NFS file systems.
• Assist lab users with various DNS entry requests.
• Meet with users prior to lab moves or restructuring to explain our group’s services and answer any support related questions.
• Maintain and support lab infrastructure networking equipment like CISCO Catalyst switches, routers, PIX firewalls, IDS (Intrusion Detection / Prevention System), Terminal servers etc.
• Work with users in various business units to setup new labs and upgrade existing ones to standardize labs across the RSPTG business Unit.
• Provide necessary telephonic support to users to connect / configure their equipment and testbeds to the lab network.
• Work with Lab Administrators on issues like cabling, patching etc.
• Research and implement ways to make the functioning of labs more efficient and productive.
• Maintain a website where lab users can avail resources to efficiently setup and maintain their equipment, lookup IP addresses, open and review support cases etc.
• Provide recommendations to users about preferred servers / workstations for use in the lab.
• Recommend use of equipment like terminal servers to make administration and access to lab equipment more efficient.
• Tools used on a daily base include Alliance Remedy, Veritas Netbackup etc.
• Work extensively on Sun servers like E420, E280, Ultra 60, Ultra 10, Ultra 5, Sun Fire V100, Sun Fire V20Z etc.
• Work on Cisco networking equipments like Catalyst 6000 series, Catalyst 5000 series, Catalyst 3000 series, Cisco 2800 series terminal servers, PIX firewall, Cisco IDS etc.
• Work extensively with vendors providing structured cabling solutions when setting up new labs.
• Work as a team on sending out quarterly newsletters with helpful information to users on hardware and software solutions / recommendations.
• Meet with manager often to discuss various issues and consult on ongoing projects.

2. Mississippi Center for Supercomputing Research [ December 2001 – September 2005 ]

Position: Systems Programmer III / Administrator

Environment / Technologies: Sun Enterprise 10000, SunFire 4800/V1280/V880, Sun E 450/ E420, SGI Altix 3700/Origin 2800/PowerChallenge, Dell Power Edge , Compaq Proliant , Hitachi 9980, T3 Disks based, IBM PC based Beowulf Cluster, A 5200 Disk Arrays, D1000 Disk Arrays, Sun Solaris, IRIX, Linux, Windows 2003 Server, Windows 2000 Server & Advanced Server, Exchange 2003, Exchange 2000, IIS 4.0 & 5.0, Veritas Volume Manager, Veritas Netbackup, DiskSuite, Raid Manager, Apache, Radius, IIS, PHP, PhpMyAdmin, Microsoft Project 2003/2000 etc.

Responsibilities:

• Install and maintain operating systems (Solaris / IRIX / Linux / Windows) and applications required for internal and external requirements.
• Played a key role in implementing enterprise storage solutions including Hitachi Lightning 9980, T3 and EMC to meet the demands of growing SAP landscape.
• Set up multi-domain Sun Enterprise 10K server.
• Work closely with user support group to troubleshoot and solve research related applications like SAS, SPSS, PBS etc.
• Administration of NFS and DNS.
• Tune servers for system and application performance enhancements.
• Manage OS and application patches to keep them up-to-date.
• Backup management using Veritas Netbackup.
• Implement effective storage management using Veritas Volume Manager, Disk Suite and RAID Manager Applications.
• Work with SAP Basis administrators to install Oracle and SAP modules.
• Responsible for research and recommendation of hardware requirements and sizing.
• Research, test and recommend methodologies to further improve system and application performance and security.
• Responsible for administering various apache server installations including University of Mississippi’s website.
• Set up scripts to automate general administration tasks and reporting.
• Responsible for the setup and maintenance of labs for internal application testing.
• Played an active role in researching and implementing various campus-wide applications like Sophos PureMessage antispam/antivirus, Webmail, Performance Monitoring tools etc.
• Document project progress and implementation strategies.

3. Cisco Systems [ February 2001 - October 2001 ]

Position: Software Engineer

Environment / Technologies: DSLAMs, DSL routers & modems, IP routers, Switches, Sun Solaris, Tcl/Tk, C/C++ etc.

Responsibilities:

• Set up automation scripts using C/TCL/TK for end-to-end DSL service tests.
• Set up and maintain R&D lab using DSLAMs, IP routers and switches.
• Identify and document errors in product functionality of various DSL products.
• Verify functionality of various DSLAMs under undesirable conditions and document the findings for quality assurance group.
• Work with hardware design group to enhance product functionality and reliability.

4. Texas A&M University [ May 1999 – January 2001, October 2001 - November 2001 ]

Position: Systems Support Specialist

Environment / Technologies: Solaris, AIX, Linux, Windows 2000 / NT / 98, Apache, Dreamweaver Ultradev, Fireworks, Flash, IIS, MS Access, Microsoft Project 2000 etc.

Responsibilities:

• Worked as the Business Technology computer lab administrator, assisting graduate and undergraduate students with system and application support.
• Administer reliable backup of various labs.
• Investigate and resolve various network and system issues within the multimedia lab and other departments.
• Provide telephonic and on-site technical support to various departments on campus.
• Played an active role as a member of the group to research and test various web applications for the University.
• Design and develop various web-based applications for departments using DreamWeaver Ultradev, Flash and Fireworks.
• Assist faculty with the various web-based instructional applications.

5. Mentor Systems, Dubai, U.A.E [ June 1996 - May 1999 ]

Position: Senior Customer Support Engineer

Environment / Technologies: Solaris, Red Hat Linux, Novell Netware 3.12, 4, 4.1, 4.11 & 5, Windows NT 3.51 / 4.0, Citrix Server, cc:Mail, Compaq Proliant Servers, Dell PowerEdge Servers, and IBM Compatibles.

Responsibilities:

• Design, implement and maintain client networks with Solaris, Linux, Novell and Windows servers.
• Installed and maintained Solaris and Linux servers for the in-house development team.
• Implemented RAID 1 and RAID 5 using Disk Suite on critical development servers.
• Researched implementation methods on Linux servers to come up with cost effective network solutions for clients.
• Worked with the sales team to promote these solutions by conducting demos and presentations at the client site.
• Provide system study and suggest improvements to existing client networks.
• Research and implement various hardware and applications based on client requirements.
• Work closely with the software development group to test and successfully implement applications.
• Provide support for the various departments within the company for R&D purposes.
• Provide telephonic support to clients on various network and systems issues.
• Assist the software development group in setting up and maintaining remote client maintenance applications.
• Research and implement best suited backup methods for each client.
• Train and support on-site administrative personnel.
• Supervise junior engineers to handle customer requests in the best possible manner.
• Work with the sales team to allocate support personnel in a productive manner to ensure customer satisfaction.
• Represented the company many times at technology conferences and expos to promote products and conduct demos for prospective clients.